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Palato

TERMS & CONDITIONS

Last Updated: May 2026

Please read these Terms & Conditions carefully before using the Palato website or placing an order. By accessing our website or making a purchase, you agree to be bound by the following terms.

General

These Terms & Conditions govern your use of the Palato website and the purchase of products from us. Palato reserves the right to update these terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into a binding contract
  • The delivery address provided is within our serviceable areas in the UAE

Products

  • All products are subject to availability.
  • We reserve the right to discontinue or modify any product without notice.
  • Product images are for illustrative purposes only. Actual packaging may vary slightly.
  • Prices are listed in UAE Dirhams (AED) and are inclusive of applicable taxes unless stated otherwise.

Ordering

  • Orders placed on our website constitute an offer to purchase.
  • We reserve the right to accept or decline any order.
  • Once an order is confirmed, you will receive an email confirmation with order details.
  • In the event a product is out of stock after your order is placed, we will notify you promptly and offer a refund or substitution.

Pricing

  • All prices are in AED and are subject to change without notice.
  • Promotional prices apply only during the specified offer period.
  • Free delivery applies to orders of AED 52 and above. Orders below this threshold may incur a delivery charge.

Payment

  • We accept payments through the secure methods available at checkout.
  • Payment must be completed before an order is processed and dispatched.
  • Palato does not store any card or payment details on its servers.

Intellectual Property

All content on this website — including text, images, logos, and product designs — is the property of Palato and protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

Limitation of Liability

Palato shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the value of the order in question.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Contact Us

For any questions regarding these terms, please reach out to:

Palato 108, Dusseldorf Business Point, Al Barsha 1, Dubai, UAE 📧 info@mypalato.com 📞 +971-45826669