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PRIVACY POLICY
Last Updated: May 2026
At Palato, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us.
Information We Collect
When you interact with our website, we may collect the following information:
- Personal details: Name, email address, phone number, and delivery address when you place an order or contact us.
- Payment information: We do not store your payment details. All transactions are processed through secure third-party payment gateways.
- Usage data: Pages visited, time spent on the site, browser type, and device information, collected via cookies and analytics tools.
- Communications: Any messages or inquiries you send us via email or our contact form.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your queries and provide customer support
- Send promotional emails and offers (only if you have opted in)
- Improve our website experience and product offerings
- Comply with legal and regulatory obligations in the UAE
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Delivery and logistics partners to fulfil your orders
- Payment processors to complete transactions securely
- Service providers who assist in operating our website and business (bound by confidentiality agreements)
- Regulatory authorities if required by UAE law
Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect certain website functionality.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. However, no online transmission is entirely secure, and we encourage you to take care when sharing personal information online.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by UAE law.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time by clicking “unsubscribe” in any email we send
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
Contact Us
For any privacy-related questions or requests, please contact us at:
Palato 108, Dusseldorf Business Point, Al Barsha 1, Dubai, UAE 📧 info@mypalato.com 📞 +971-45826669