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RETURN & REFUND POLICY
Last Updated: May 2026
Your satisfaction is our priority. If you are not completely happy with your Palato order, please review our Return & Refund Policy below.
Eligibility for Returns
We accept return or refund requests under the following conditions:
- You received a wrong product (different from what you ordered)
- Your product arrived damaged or defective
- The product received is past its expiry date
We are unable to accept returns for:
- Products that have been opened or partially consumed
- Orders where the issue was not reported within the required timeframe
- Change of mind after delivery
How to Request a Return or Refund
- Contact us within 24 hours of receiving your order at info@mypalato.com or +971-45826669
- Provide your order number, a brief description of the issue, and clear photos of the product and packaging
- Our team will review your request and respond within 2 business days
- If your claim is approved, we will arrange a replacement or issue a refund accordingly
Refund Method
- Approved refunds will be processed to your original payment method within 5–7 business days
- If payment was made via cash on delivery (if applicable), a store credit or bank transfer may be arranged
Exchanges
If you received a wrong item, we will arrange an exchange at no extra cost. We do not offer exchanges for change of preference or flavour.
Non-Returnable Items
Due to the perishable nature of food products, we are unable to accept returns unless there is a verified quality or fulfilment issue as described above.
Damaged in Transit
If your order was damaged during delivery, please:
- Take photos immediately upon receipt
- Contact us within 24 hours at info@mypalato.com
- Do not dispose of the product or packaging until the issue is resolved
We will work swiftly to make it right.
Contact Us
For all return and refund enquiries:
Palato 108, Dusseldorf Business Point, Al Barsha 1, Dubai, UAE 📧 info@mypalato.com 📞 +971-45826669